Refund Policy
Refund Policy: Pocono Pediatric Sleep Consultants LLC reserves the right to revise or modify this policy at its discretion. The refund policy in effect at the time of purchase will be honored for the duration of the client's contracted period. Please note that our sleep consultants are professionally trained and experienced individuals who work diligently to enhance the sleep quality of young children.
Due to the time, effort and commitment to our clients provided during consultations and for services we are not offering full refunds with the following exceptions.
A purchase was made: Full refund if one of the following two conditions has occurred:
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If, within the first 24 hours, the client decides not to proceed with a consultation or does not provide assessment intake information to the sleep consultant.
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If more than 24 hours have passed and an initial consultation has not been scheduled or conducted, and the client has not completed the intake questionnaire.
Partial Refund: A partial refund may be considered if approved by Pocono Pediatric Sleep Consulting LLC officer approves. One of the following conditions has been met.
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If an initial consultation and assessment have been conducted, but the plan has not yet been provided to the client either electronically or by mail, a 50% refund may be granted
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If, after at least three separate weeks in which the client's child has started and had to stop or postpone the sleep training plan due to illness or other reasonable reasons, and the consultant has actively participated with the family either in person or via video call—while agreeing that the client has followed the collaboratively developed plan involving both the client and child—and there is no improvement observed in daytime naps (in terms of independent sleeping or nap duration), evening bedtime routines (with fewer sleep props or increased independence), or overnight sleep periods, then up to a 50% refund may be possible. Any documentation provided by the client in text, email, or through an app used for record keeping, as noted by the consultant during the sleep training process, indicating any improvement will void the refund request. Please keep in mind a professionally trained and trusted sleep consultant who has worked with the family. These are dedicated people doing their job to improve the sleep of young children.
Any other refund request will be reviewed independently by the officers of Pocono Pediatric Sleep Consulting LLC and will be based on their discretion.